GRIEVANCE REDRESSAL CELL
Brindavan College of Engineering established a Students Grievance Redressal Cell for our students. It primarily covers the receipt and processing of complaints of students and it includes action taken on any issue raised by them to avail services more effectively and raise the satisfaction level of students which results in better performance of our services.
We are resolving the issues actively and satisfactorily for the grievant students. The Grievances cell maintains a single portal to complain his/her genuine grievances. It will be viewed seriously resolving in a systematic way by involving the concerned person or department.
The grievance procedure is a machinery to sort out the issues between student and the Institution. It is a means by which a student who believe that, he / she has been treated unfairly with respect to his / her academic / administrative affairs or is convinced to be discriminated is redressed. It is a device to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the Institution. It involves a process of investigation in which ‘Students Grievance Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter.
STUDENTS COMPLAINTS/GRIEVANCES
FACULTY/ STAFF COMPLAINTS/GRIEVANCES/FEEDBACK
SSCASTE-BASED DISCRIMINATION COMPLAINT
Our objective:
- To create a platform for students to point out their academic and non-academic problems
- Get suggestions from the students for improvement
- Take necessary steps to resolve the issue
- To provide the students access to immediate hassle free recourse to have their grievances redressed
- To establish structured interactions with students to elicit information on their expectations
Grievance carried out in the following steps:
- The institution provides mechanism to the students for redressal of their grievances with regard to their complaints on academic and non-academic matters.
- An aggrieved student who has any grievances at the Programme level shall make an application first to the Programme Coordinator/Class Coordinator/ Mentor as the case may be. They, after verifying the facts shall try to redress the grievance within a reasonable time, preferably within a week of the receipt of the complaint.
- If the student is not satisfied with the verdict or solution of the Programme Coordinator/Class Coordinator/Mentor, as the case may be then the same should be placed before the Head of the Institution that is Dean/Principal and the Dean/Principal shall, if necessary refer the same to the respective (Constituent) College level committee (Students Grievance Redressal Cell) for rederessal.
Establishment of a Grievance Redressal Committee:
In order to comply with the AICTE Regulation for addressing, student or Parent’s grievance in a Technical Institution, “Grievance Redressal Committee” of BRINDAVAN COLLEGE OF ENGINEERING,BENGALURU has been constituted with following faculty members in different positions to enquire the nature and extent of grievance. The committee can suggest the final action to be initiated at the institutional level for the redressal of the same.
The Student or Person, who are willing to launch any complaints, shall send their representation for redressal of their grievance to the E-mail ID: [email protected] and Grievances Redressal Committee. All aggrieved parents and the stockholders may also thenceforth approach to the Grievance Redressal Committee.
As per the AICTE Notification No:37-3/Legal/2012, Dated: 25/05/2012, Grievance Redressal Committee is constituted in the college for the purpose of Redressal of grievances of the students and Parents and others, with following members:
